{"id":117722,"date":"2024-03-21T17:22:30","date_gmt":"2024-03-21T16:22:30","guid":{"rendered":"https:\/\/egrosuisse.ch\/support\/"},"modified":"2026-02-13T11:07:51","modified_gmt":"2026-02-13T10:07:51","slug":"service","status":"publish","type":"page","link":"https:\/\/egrosuisse.ch\/fr\/service\/","title":{"rendered":"Service"},"content":{"rendered":"

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Hotline 24\/7\/365<\/p>\n

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Support<\/h1>\n

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Support <\/h1>\n

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SERVICE<\/h1>\n

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Vous avez un probl\u00e8me et vous ne savez pas quoi faire ?
\nNous vous aidons 24 heures sur 24. <\/span><\/span><\/p>\n

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ASSISTANCE ET AIDE AUX CLIENTS<\/h2>\n

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SUPPORT ET AIDE AUX CLIENTS<\/h2>\n

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ASSISTANCE ET SERVICE AUX CLIENTS<\/h2>\n

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Egro Suisse SA – Un service professionnel garanti<\/strong><\/p>\n

Un r\u00e9seau de service national compos\u00e9 de techniciens de service professionnels et de soci\u00e9t\u00e9s partenaires de longue date fait partie de nos prestations de base.
Notre service technique se caract\u00e9rise par une longue exp\u00e9rience, une grande flexibilit\u00e9 d’intervention et une grande comp\u00e9tence professionnelle gr\u00e2ce \u00e0 une formation continue et une \u00e9troite collaboration avec notre service de d\u00e9veloppement \u00e0 Dottikon.
Nos techniciens de service vous assistent sur place avec beaucoup d’engagement et de passion.
Il n’est donc pas \u00e9tonnant que l\u2019anciennet\u00e9 de service moyenne des techniciens de service d’EGRO Suisse soit de 9 ans. Dans tous les cas, vous pouvez compter sur les services de pointe d’Egro Suisse SA.
Via le service hotline au tarif normal, les clients peuvent joindre un technicien 365 jours par an, 24 heures sur 24.
La couverture r\u00e9gionale nous permet de r\u00e9agir rapidement, en trois \u00e0 six heures de travail maximum.<\/p>\n

L’hygi\u00e8ne et le soin ainsi qu’un service professionnel r\u00e9gulier augmentent consid\u00e9rablement la dur\u00e9e de vie d’une machine \u00e0 caf\u00e9.
Chez Egro Suisse SA, nous veillons \u00e0 ce que vous puissiez compter sur votre machine \u00e0 caf\u00e9 gr\u00e2ce \u00e0 des entretiens r\u00e9guliers.
Que vous soyez barista professionnel et que vous pr\u00e9f\u00e9riez une machine \u00e0 percolateur Rancilio ou une machine \u00e0 caf\u00e9 automatique Egro, vous pouvez toujours compter sur nos services de pointe.
Un montage impeccable, des r\u00e9glages personnalis\u00e9s, des contrats de service, des r\u00e9visions de garantie et bien d’autres choses encore sont pour nous une \u00e9vidence.<\/p>\n

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Notre \u00e9quipe de support client vous aide 24h\/24 et 7j\/7<\/p>\n

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0848 85 95 95 (tarif normal)<\/p>\n

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T\u00e9l\u00e9charger<\/h3>\n

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Dans le planificateur professionnel, vous trouverez des documents utiles tels que des fiches de donn\u00e9es de s\u00e9curit\u00e9 et des manuels d’utilisation pour les produits Egro et Rancilio.<\/p>\n

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Pi\u00e8ces de rechange<\/h3>\n

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Pour commander les pi\u00e8ces de rechange, veuillez visiter la section prot\u00e9g\u00e9e \u00ab\u00a0Customer Support\u00a0\u00bb de Rancilio Group.<\/p>\n

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Hotline 24\/7\/365SERVICEVous avez un probl\u00e8me et vous ne savez pas quoi faire ? Nous vous aidons 24 heures sur 24. ASSISTANCE ET SERVICE AUX CLIENTSEgro Suisse SA – Un service professionnel garanti Un r\u00e9seau de service national compos\u00e9 de techniciens de service professionnels et de soci\u00e9t\u00e9s partenaires de longue date fait partie de nos prestations […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-117722","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/egrosuisse.ch\/fr\/wp-json\/wp\/v2\/pages\/117722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/egrosuisse.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/egrosuisse.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/egrosuisse.ch\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/egrosuisse.ch\/fr\/wp-json\/wp\/v2\/comments?post=117722"}],"version-history":[{"count":9,"href":"https:\/\/egrosuisse.ch\/fr\/wp-json\/wp\/v2\/pages\/117722\/revisions"}],"predecessor-version":[{"id":123532,"href":"https:\/\/egrosuisse.ch\/fr\/wp-json\/wp\/v2\/pages\/117722\/revisions\/123532"}],"wp:attachment":[{"href":"https:\/\/egrosuisse.ch\/fr\/wp-json\/wp\/v2\/media?parent=117722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}